1. Service Fees

Inclusive Holiday Stays may charge a service fee for certain bookings or customer support services. These fees help cover the costs of processing reservations, maintaining our booking platform, providing customer assistance, and managing supplier relationships.

Service fees, when applicable, will be disclosed during the booking process or included in your booking confirmation.

2. What the Service Fee Covers

Depending on the reservation, our service fee may include:

• Reservation processing
• Booking management
• Customer support assistance
• Coordination with hotels and travel suppliers
• Payment processing
• Booking confirmation services
• Reservation modification support
• Administrative and operational costs

3. Service Fee Amount

The service fee may vary based on factors such as:

• Hotel or supplier requirements
• Booking value
• Destination
• Room type
• Number of guests
• Booking complexity
• Promotional offers

Any applicable service fee will be clearly displayed before you complete your booking.

4. Refundability of Service Fees

Unless otherwise required by applicable law, service fees charged by Inclusive Holiday Stays are generally non-refundable, even if:

• A reservation is canceled.
• A guest does not check in.
• A booking is shortened after check-in.
• A hotel applies its own cancellation charges.

If a booking is canceled due to an error caused solely by Inclusive Holiday Stays, we may, at our discretion, refund the applicable service fee.

5. Booking Modifications

If you request changes to an existing reservation, additional service or administrative fees may apply depending on:

• The hotel's policies
• Supplier requirements
• The nature of the requested change

Any additional fees will be communicated before processing your request.

6. Third-Party Charges

Some charges are collected directly by hotels or travel suppliers and are not considered service fees charged by Inclusive Holiday Stays. These may include:

• Resort fees
• City or tourism taxes
• Security deposits
• Parking fees
• Pet fees
• Incidentals
• Other hotel-specific charges

These fees are determined by the hotel or supplier and may be payable directly at the property.

7. Currency and Payment Processing

Service fees are charged in the currency displayed at the time of booking. Your bank or card issuer may apply additional charges, including:

• Currency conversion fees
• International transaction fees
• Banking charges

These charges are determined by your financial institution and are not controlled by Inclusive Holiday Stays.

8. Policy Updates

We reserve the right to modify this Service Fee Policy at any time. Updated versions will become effective upon publication on our website.

Continued use of our website and services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions regarding our service fees or your reservation, please contact our customer support team.

Inclusive Holiday Stays

We are committed to providing transparent pricing, reliable booking support, and a seamless reservation experience for our travel partners and customers worldwide.