1. General Policy

Each hotel, property, or travel supplier has its own cancellation and refund rules. The applicable policy will be displayed during the booking process or provided in your booking confirmation.

By confirming a reservation, you agree to the cancellation and refund terms associated with that booking.

2. Cancellation Requests

Cancellation requests must be submitted before the applicable cancellation deadline specified in your booking confirmation.

Requests received after the cancellation deadline may result in:

• Full cancellation charges
• Partial cancellation charges
• Non-refundable bookings with no refund eligibility

Cancellation requests may be submitted through our customer support team using the contact details available on our website.

3. Non-Refundable Reservations

Some promotional, discounted, advance purchase, or special offer bookings are classified as Non-Refundable.

For these reservations:

• No refund will be provided if the booking is canceled.
• No refund will be provided for no-shows.
• Date modifications may not be permitted unless approved by the hotel or supplier.

4. Refund Eligibility

Refund eligibility depends on several factors, including:

• Hotel cancellation policy
• Supplier approval
• Time of cancellation
• Booking type
• Promotional or discounted rates
• Applicable service fees

Refund approval is subject to confirmation from the hotel or travel supplier.

5. Refund Processing

Once a refund has been approved:

• Refunds are issued to the original payment method used for the reservation whenever possible.
• Processing times vary depending on banks, payment providers, suppliers, and financial institutions.
• International transactions may require additional processing time.

Actual credit timelines may vary based on your payment provider.

6. Partial Refunds

Certain situations may qualify for only a partial refund, including but not limited to:

• Late cancellations
• Reservation modifications
• Early check-out
• Partially used reservations
• Supplier-imposed cancellation fees

The final refund amount will be determined according to the applicable booking conditions.

7. No-Show Policy

If a guest fails to arrive at the hotel without prior cancellation in accordance with the booking policy, the reservation may be treated as a No-Show.

No-show reservations are generally non-refundable unless otherwise stated in the booking confirmation.

8. Reservation Modifications

Requests to modify:

• Check-in dates
• Check-out dates
• Guest names
• Number of guests
• Room types

are subject to:

• Hotel approval
• Supplier approval
• Availability
• Applicable rate differences
• Modification fees, if any

Changes cannot be guaranteed after a booking has been confirmed.

9. Hotel-Initiated Cancellations

In rare situations where a hotel or supplier cancels a confirmed reservation due to operational reasons, overbooking, or unforeseen circumstances, we will make reasonable efforts to:

• Arrange an alternative accommodation, where available; or
• Process any refund due under the supplier's applicable policy.

Alternative arrangements cannot always be guaranteed and remain subject to availability.

10. Force Majeure

Refunds resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Government restrictions
• Pandemics
• Civil unrest
• Transportation disruptions
• Hotel closures

will be handled in accordance with the policies of the hotel, supplier, and applicable law.

11. Service Fees

Any service, processing, transaction, or administrative fees charged by Inclusive Holiday Stays, payment providers, or financial institutions may be non-refundable unless required by law.

12. Chargebacks

If you believe a payment has been processed incorrectly, please contact our customer support team before initiating a chargeback with your bank or card issuer.

Initiating an unwarranted chargeback may delay the resolution of your booking and refund request.

13. Contact Us

If you have any questions regarding cancellations or refunds, our support team is here to assist you.

Inclusive Holiday Stays

We recommend reviewing your booking confirmation carefully before travel, as each reservation may have specific cancellation and refund conditions. Our team is committed to assisting you throughout the booking process and providing timely support whenever possible.